FAQ's
1. Where do you ship from?
We work with trusted international suppliers and fulfillment partners. Orders are shipped from global and EU-based warehouses to ensure fast and reliable delivery to the Netherlands.
2. How long does shipping take?
Delivery times typically range between 5–12 business days, depending on the product and warehouse availability. Tracking details are provided once your order is shipped.
3. Do you offer tracking for orders?
Yes, all orders come with tracking information. Once your order is dispatched, you will receive a tracking link via email.
4. What products do you sell?
Yousuu offers carefully selected products across:
- Home & Kitchen
- Tech & Gadgets
- Fitness & Wellness
- Pet, Fashion & Gift items
All products are chosen for quality, practicality, and customer demand.
5. Are your products tested for quality?
Yes. We only work with suppliers who meet our quality standards. Each product is selected based on performance, customer reviews, and reliability.
6. What payment methods do you accept?
We accept secure online payments, including major credit/debit cards and other trusted payment providers available in the Netherlands.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, changes may not be possible.
8. What is your return policy?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will review your request and assist with a replacement or refund according to our policy.
9. How can I contact customer support?
You can reach us anytime via our Contact Us page or email. Our support team is always happy to help and usually responds within 24 hours.
10. Is shopping on Yousuu safe?
Absolutely. Our website uses secure checkout and encrypted payment systems to protect your personal and payment information.